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 I am surprised by the reviews for this product. There were none here when I decided to buy the 820, so I went to other websites and the reveiws were fairly good. I went ahead and got it (black) and am delighted by its performance.
1. It is very small and lightweight (attracts a lot of attention too). 2. Operation is very easy and you control everything from one button (though it is hard to remember all the features) 3. Volume is fairly good. I have only felt that the volume was low only when I am in a car on a conference call but I think that that is asking too much given that it is hard to follow everyone on a conference even when you are on a land line phone. 4. Range is great. I can easily go to the next room without realizing that I dont have the phone with me. 5. This truly makes handfree driving "handsfree"
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I get an upgrade on my cell phone about every two years. I got a phone that was able to use a bluetooth. I loved the idea to have a headset without a a cord. I looked around and found the hs820. I am glad I got this. It was easy to set up. I used it in my car mostly. For the price I could not pass it up. There is really only one thing about the hs820 that could be better is that the volume could get a little louder.On a busy road outside it becomes hard to hear. I think that's becauce it doesn't set in your ear like some other ear pieces . But over all I'm ver happy with the purchase. 
Unlike others, there are no volume problems experinced on the receiving end. Once a friend had trouble hearing me, but only once, out of many calls. While I haven't used it outside a ten foot range I haven't had any drops. Wolume is easily adjustable. Initially, I thought I had connectivity problems, but realized that when you are connecting to the phone you hold the button only so long as it takes for the light to flash once. I had been holding the button too long. All in all I am quite pleased and if I could change the number of stars I initially gave to 5, I would. 
... a typical conversation you will be having with this handsfree device. I can have a conversation in a quiet room, but in my car (where I need it most) I have to actually turn off the device and use my phone. I got it for X-Mas so I can't return it. I'll try and sell it on eBay.
